Guide

In an expense, choose "Airport (drop-off/pickup)", then open "+ Manage airports and rates". Change the drop-off or pick-up amount next to the airport and select "Save rates". The new rate is used for future entries; expenses you already saved keep their original amounts. Removing an airport is final, with no undo.

The Books accepts dates from 10 years ago up to tomorrow, and amounts from zero up to 1,000,000 — nothing negative. If an entry inside those limits is refused, email support@trueearn.co.uk with the exact message on the screen.

Every line has a pencil next to it — tap it to correct the amounts, miles, times or date of that day. Deleting shows an "Undo" button right after, and what you delete is kept for 7 days, but there is no bin screen to browse — the Undo right after deleting is the moment to catch a mistake. For something deleted days ago, email support@trueearn.co.uk with what it was and roughly when.

For a photo, check the suggested amount and date before saving — the reader only suggests, and you can correct anything by hand. PDFs are stored as supporting documents; their contents are not read automatically. If a file is rejected, read the message on the screen and check the expense fields before trying again. To replace a receipt, open the EXISTING expense and attach the new file there, so you do not create a second expense. If the problem continues, email support@trueearn.co.uk with the exact message shown. Do not send passwords or card details.

Choose the reporting period, then use "Export and send". The accountant pack brings together your report, spreadsheet and supporting documents for that period. Fuel entries listed without a receipt are a reminder to check your documents — the list does not add another expense and does not change your totals. Weeks remain Monday to Sunday, including days with miles or hours but no earnings.

Settings holds five things: 1) YOUR CAR — choose "I rent the car" or "I own the car"; switching between them NEVER deletes anything, the other side's numbers are just kept aside. The car now counts by what you log: rent and insurance go in as expenses on the day you pay. 2) YOUR TARGETS — earnings target and, for renters, the miles limit and cost per extra mile, by week or by month (filling one converts the other; a month is counted as 4.333 weeks, not exactly 4). Leaving a line's value empty removes that line. 3) YOUR LICENCE — status and a link to the details. 4) BACKUP — a server copy is made daily and the button downloads your own figures. 5) DELETE ACCOUNT — final, asks your password on its own page. Your name, email, plan and password live in My profile, at the top of your Books.

Log what was PAID INTO YOUR BANK for each day — that is the whole rule. Do not log the Uber or Bolt commission anywhere: the money that reached you already has it taken off, so logging it again would double-count (that is why "Platform fee" is not offered as an expense). Airport fees the platform gives back are logged as a normal expense, so your earnings stay exactly what the bank shows.

To finish shows earlier shifts that still have a start reading or time without an end. Select "Finish it" to open that entry and type the actual end reading or time — TrueEarn never fills in missing hours or miles for you. A night shift belongs to the day it STARTED (the Books' day turns over at 4am). Weeks run from Monday to Sunday.

Open Settings → Accessibility and turn the TrueEarn/Copiloto switch OFF and ON again with your finger. A "force stop" — by a cleaner app, battery optimiser or by hand — quietly unbinds the reader even though the switch still looks on. Avoid "Force stop" and battery cleaners on the app.

First: open Settings → Accessibility and turn the TrueEarn/Copiloto switch OFF and ON again with your finger — a "force stop" can leave it looking on while the reader is not running. Then check the app itself says your free days or licence are still active. Make sure you are on the newest version: from Google Play, update in the Play Store; installed from the site, download the newest APK at trueearn.co.uk/get. If offers still show no card, email support@trueearn.co.uk saying which app the offer was in and your version.

That is the Uber app, not TrueEarn: on each offer it forces the volume up before playing its alert. There is no safe self-service fix. Two things help: the volume is per output, so your car's Bluetooth volume is separate; and some phones let you lower the specific channel Uber uses. For anything else, email support@trueearn.co.uk.

First, update: from Google Play, update in the Play Store; installed from the site, get the newest APK at trueearn.co.uk/get — several reading faults were fixed over time. A grey card means the reading was not certain, on purpose. If a wrong number or colour keeps happening on the current version, email support@trueearn.co.uk saying which app the offer was in and roughly what it showed.

A plan bought in the Play version is tied to your Books account, not the phone. There is no restore button because restoring is automatic: sign in with the same account you bought with and open the Plans screen. If it still does not show, email support@trueearn.co.uk with the account email and roughly when you bought — never card details.

Password: open My profile (top of your Books) and select "Change password" — we email you a one-time link that lasts 1 hour; or log out and use "Forgot your password?". We never ask for your password anywhere else. Email address: a person has to check it is really you; email support@trueearn.co.uk from the NEW address, saying which account it is for.

You can delete your account yourself: Settings → Delete account. The page asks for your password there. Your books, settings, receipt photos and invoices are deleted straight away; records of licences and payments are kept as business records. Download your data first if you want a copy.

First check your spam or junk folder for an email from trueearn.co.uk, and always open the MOST RECENT one — older links stop working. Password reset: the link lasts 1 hour and works once; ask for a fresh one on the "Forgot your password?" page, and make sure you type exactly the email you signed up with. Confirming your email: sign in again with your password and a fresh link is sent automatically; it lasts 7 days. If you no longer have access to that mailbox, email support@trueearn.co.uk from the address you want to use — a person has to check it is really you.

The trial is 14 days and it belongs to your account: one trial for the Books and the Copilot together. It starts when you confirm your email. Changing email or phone, or reinstalling, does not restart it, and a previously used Android device does not receive a fresh Copilot trial with another account. You can buy a plan when it ends. Refunds: email support@trueearn.co.uk within 14 days of any payment, renewals included, and we refund that payment in full. Only the time that payment added comes off; your account, your data and any other time you paid for stay. The 14-day trial is once per account, with an additional device check for the Copilot: a refund does not start a new trial, now or later — but you can come back any time by buying a plan, and your same code simply gets the new time.

If you installed from trueearn.co.uk (APK) and have a code: type it exactly as in the email — four characters, a dash, four more; easy mixes are 0/O and 1/I — and be online for that first check. If it says the code is already in use: a licence covers two phones, and a factory reset counts as a new phone; email support@trueearn.co.uk to free a slot. If you installed from Google Play, there is no code: the plan is tied to your Books account — sign in with the SAME account you bought with and open the Plans screen, which re-checks the purchase with Google by itself.

A licence works on two phones at a time. Reinstalling the app does not use a slot, but a factory reset makes the same phone count as a new one. To free a slot, email support@trueearn.co.uk saying roughly when you changed or reset the phone.

The licence page shows your status (free days left, licence until a date, or ended) and takes codes. If you bought while signed in, or with the SAME confirmed email as this account, there is nothing to link — it connects by itself. Bought with a different email? Use "I already have a code": capitals, spaces and the dash do not matter. If it says the code does not work, that covers three cases — mistyped (watch 0/O and 1/I), already expired, or cancelled. And a code that is for the copilot only is typed in the Android app, not on this page.

Moving an account or licence to another person is checked by a person. Email support@trueearn.co.uk from the account's address with what you need.

Refunds are looked at by a person, case by case — nothing is approved automatically. Email support@trueearn.co.uk with when you paid and the email you used. Never include card numbers.

The terms live at trueearn.co.uk/terms, linked in the footer of every page. What is written there is what counts. If a line is unclear, email support@trueearn.co.uk.

TrueEarn is a paid service: one prepaid licence for the Books and the Copilot, from £7.99 a month, with 14 days to try first. Checkout is not open yet, so for now new accounts need an invite — email support@trueearn.co.uk. The prices page shows every plan.

HMRC submission is not available in the live Books yet: the connection is being built and tested in a test environment first. Meanwhile, the Books keep your records digital all year and export them for your accountant.